Privacy Policy

Refund Home Loans follows the guidelines as specified by the Privacy Amendment (Private Sector) Act 2000. In this policy, we set out how we comply with the ten National Privacy Principles, and how you can contact us if you have any questions regarding these policies, or your private information.

Collection

Refund Home Loans collects only the data necessary to satisfy the requirements of our panel of lenders. This can include personal information which is necessary for the lenders to be able to process your application. Refund Home Loans consultants will not ask you for any information which is not necessary for the lenders needs. Your Refund Home Loans consultant will explain to you exactly why we are collecting the information.

Use and Disclosure

Refund Home Loans does not use your personal information for any purpose other than to meet the needs of our business. Your personal information is not disclosed to anyone outside the Refund Home Loans Company, except to our approved panel of lenders for their use in processing your loan application. The lenders are prohibited from using your personal information for any purpose other than for the reason it has been provided. Refund Home Loans may, under some circumstances, be required by law to disclose your personal information, and this is the only circumstance where we would do so.

Data Quality

Refund Home Loans will always endeavor to keep your information up-to-date and complete. If your details change, or your personal information needs to be updated, please contact the Refund Home Loans Privacy Officer to discuss the matter.

Data Security

Our consultants and staff have been trained with regard to the national privacy principles and understand their obligation to keep your private information private. We take the greatest care to ensure that your information is not available to be misused, modified or disclosed to anyone outside the Refund Home Loans group. Only Refund Home Loans personnel are able to access your information, and they are required to maintain the confidentiality of your information. Only Refund Home Loans employees have password access to information stored electronically. Only staff who are directly involved with your application have access to your information.

When your personal and private information is no longer needed, it is de-identified and destroyed to ensure your privacy.

Contacting the Refund Home Loans Privacy Officer

If you wish to find out what private and personal information we are holding about you, you can contact the Refund Home Loans Privacy Officer:

Refund Home Loans Privacy Officer
Refund Home Loans Operations
PO Box 107
RBH Post Office QLD
Tel: (07) 3872 3070
Fax: (07) 3872 3079
Email: operations@refundhomeloans.com.au

REFUND HOME LOANS - COMPLAINTS RESOLUTION PROCEDURES

If you are, or have been a customer of Refund Home Loans, and you are concerned at any time about your loan application or the way it is or has been handled by us, we have a complaints resolution procedure in place. You can call your Refund Home Loans consultant to find out more about our complaints resolution procedures, and if you are still not satisfied our head office on (07) 3872 3070.